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There is a huge amount of work involved in conducting a test, and it is not realistic for test management organizations to handle all of the work within themselves. Therefore, it is common to outsource to a test management agency.

In recent years, an increasing number of exams have adopted CBT, which digitally handles everything from application to exam administration, pass/fail notification, and result analysis, and outsourcing the work to CBT management agencies. Although CBT first spread overseas, there are many CBT management agencies in Japan as well. Therefore, this time we will explain the points to consider when choosing a CBT management agency.

Having more Test Center doesn't necessarily mean it's better. Check the level of management such as the setup of the exam Test Center and the response of receptionists and test proctors. If Test Center makes you want to ask, "Is this Test Center?", the credibility of the exam will drop, leading to a decline in brand power.

Environmental aspects such as computer specs and noise are also important points. Conducting exams under the same conditions nationwide is essential for exam fairness. Make sure you use a computer with the same specs at all Test Center and that you can take the test in a quiet environment.

The work involved in test administration is enormous. It is desirable to outsource everything from test application to implementation, pass/fail notification, and result analysis to a CBT management agency, but some agencies may only handle some tasks. Be sure to choose an agency that can handle all of your needs.

Additionally, exams need to be constantly updated in line with changes in the social and business environment. Therefore, we recommend that you choose an agency that handles the PDCA process for exams, including exam preparation and result analysis to verify validity.

Depending on the exam being conducted, overseas residents may also be eligible to take the exam. Alternatively, there may be test organizers who initially want to start only in Japan and eventually expand overseas. In that case, choose a CBT management agency that already has an overseas network.

In addition, although many agencies handle inquiries, some are not available on weekends and other holidays. Candidates often take exams on Saturdays and Sundays, so not being able to contact them in the event of an unexpected incident on a Saturday or Sunday is a big risk for them. If you are planning on taking the exam on Saturdays and Sundays, be sure to choose an agency that can handle inquiries on Saturdays and Sundays as well.

You can rest assured that a CBT management agency has a rich track record in terms of the number of exams it has conducted and the number of Candidate. Among these, agency companies that handle exams with similar content and scale are strong candidates.

In particular, agency companies that handle national exams that require a strict testing system are highly reliable. Agency companies that manage large-scale exams with a large number Candidate can be relied upon to operate the test with confidence, as this proves that they can handle the number of Test Center and number of test takers.